Refund requests are reviewed on a case-by-case basis. We go above and beyond to ensure our clients are satisfied with the experience we provide. As a general rule, we do NOT issue refunds once a client has taken possession of the rental vehicle. If a client has not yet taken possession of the rental vehicle, please see our cancellation policy below.
For vehicle rentals, our cancellation policy is the only avenue for refunds. We do not offer refunds for any items purchased including, but not limited to: merchandise, apparel, accessories, and/or gift cards. We understand things happen and circumstances change. While our no refund policy is strictly enforced, we tend to accommodate in most situations and provide other forms of refunds such as rental credits, gift cards, free rental days, complimentary add-ons, or exchanges.