Client Instructions

Check-In, Check-Out & Delivery

Use this as the general client guide. Your reservation may include location-specific instructions that override the general steps below.

Before check-in

•Complete all required driver and insurance verification
•Review and sign the rental agreement
•Confirm delivery or pickup location and time
•Make sure the required deposit and payment method are ready
•Contact us immediately if your arrival time changes

Vehicle check-out

•Walk around the vehicle with the RICE MOTORS representative or follow the remote inspection flow
•Review existing damage photos and report anything missing before driving away
•Confirm fuel or EV charge level and odometer
•Confirm included accessories, keys, toll device, and charging equipment
•Do not leave until any questions about vehicle operation are resolved

During the rental

Keep the vehicle secure and follow all rental guidelines. For a warning light, accident, damage, roadside concern, or urgent change, contact +1 (833) 777-RICE (7423) immediately.

Vehicle check-in

•Return at the confirmed time and location
•Restore the required fuel or EV charge level
•Remove personal belongings and trash
•Return every key, adapter, cable, and supplied accessory
•Complete the return inspection and disclose any new incident or damage

Standard delivery or pickup

Your confirmation will identify the meeting location and contact method. Be ready with identification and required documents. Do not leave the vehicle unattended at an unapproved location during return.

MCO airport instructions

Follow the terminal, garage, level, row, or meeting instructions sent for your reservation. Airport procedures can change, so the reservation-specific message is the controlling instruction. Send your flight number and notify us of delays as soon as possible.

SFB airport instructions

Follow the meeting or parking instructions sent before arrival. Send your flight number, monitor delays, and keep your phone available during the handoff window.

After return

The vehicle is inspected after return. Tolls, excess mileage, fuel or charging differences, cleaning, damage, parking, citations, or other incidentals may be finalized after the vehicle and trip records are reviewed.

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